Calculate Shipping | 運輸費用

Please refer to the chart below:

Shipping Method |
出貨方式		Calculation Method | 費用説明Lead Time | 需時

FLASH EXPRESS / J&T / POS LAJU / ASIALINK / UTS / ETC

 

Sabah – Free Shipping – Order Above RM228
Sarawak – Free Shipping – Order Above RM298
West Malaysia – Free Shipping – Order Above RM328
3-7 working days depending on location (Might delay due to Covid-19)

3至7天工作日
以地區為標準（新冠肺炎可造成延誤）

Delivery Policy | 出貨説明

  1. Your orders will be processed on a daily basis on business days, which is Monday to Friday.
  2. The daily cut-off time for order processing will be 11.30am (Malaysian Time). We will send out your order on the same day, if we receive your payment information before 11.30am.
  3. We might delay your order delivery without prior notice due to technical or resources problem. For urgent orders, please make a note in your order form so we can try our best to carry a special arrangement for you.
  4. If it so happens that your ordered item is out of stock, we will try our best to contact you before sending out your parcel. However, in certain conditions, we might refund you directly without prior notice.
  5. We reserves the right to decide the cheapest and most effective courier company based on your location and the weight of your goods.
  6. After sending out your parcel, we will inform you of the tracking number through your contact email. If you are not receiving your parcel after the promised leadtime, please contact the courier company directly.
  7. If you have given us an undelivered address or contact number thus causing the parcel to be rejected, we will not be responsible for resending the parcel to you. You will have to bear the additional shipping costs for resending the parcel.

How Do I Trace My Parcel | 如何追蹤包裹

  1. After we ship out your order, we will send an email to inform you of the parcel tracking number
  2. For parcels delivered by Pos Malaysia, please check your parcel status through the link : Pos Laju Tracking
  3. Buyer is responsible to contact us or the courier company if the parcel is not received after the promise leadtime.
Reference :
Pos Malaysia Service Hotline 1300-300-300

Goods Return Policy | 退貨説明

The most common problem with online shopping is when you’re not receiving what you’ve expected it to be.In order for you to feel at peace and confident with online shopping, we provide 100% return warranty on all products you’ve purchased if it was a defected item.
Refund / Return Policy :

  1. The warranty is valid for 7 days after customer receiving our product.

  2. To avoid the warranty being abused, all refund is not in cash form but in Refund Vouchers which allows you to make same amount of deduction in your future order. Please take note on the calculation of the Refund Voucher.

  3. Unless it is our mistake of sending the wrong item, other reasons of return are not allowed for item exchange. You may use the Refund Voucher to re-order from our website and get instant deduction on the order amount. However, please note that shipping charges are not covered by the Refund Voucher.

  4. Please ensure that the item is not used and please retain the original packing. Any stains, scratches or damage caused by carelessness will not be accepted for returns.

  5. Regarding the return delivery fees, please refer to the chart below.

Each piece of our online merchandise items will be scanned through our hand for quality inspection.Quality standards are very subjective.If you would still want to return, these issues would fall under the “unsatisfactory” category.

Goods Return ReasonReturn Delivery Fees 
Goods DamagedPaid by BuyerAlthough all items have gone through the quality inspection of goods, we have no control over the condition of goods during transportation. Please return damaged merchandise.

Please take a photo of the damage item and email it to us. If the damage is severe you will be entitled to a full claim, where you will get a Refund Voucher with the same amount value of the item you purchased.

If you insist on return the item, the return reason will be categorized and be processed as “Unsatisfied”.

(Please take note of the calculation of Refund Voucher, Shipping charges not included in the deduction.)

Wrong DeliveryPaid by Ju XiangNot order by you, please inform us immediately! And send back the wrong item to us. Once we receive the wrong item, we will resend the correct item to you. We will pay the delivery. Similarly, we will pay the delivery fees back to you in Cash Voucher.